Tony, a homeowner with a 30-year-old tile roof, faced a significant challenge after a severe storm caused extensive damage to his property. A tree had fallen on his house, puncturing the roof and leading to water damage in multiple areas of his home. Initially, Tony worked with another roofing company, but poor workmanship led to more water damage, and he was left searching for a new roofing solution. That’s when Reliance Roof Pros stepped in, offering the expertise and care he needed to resolve the crisis.
Problem
Tony’s roof had been gradually deteriorating even before the storm hit. The underlying structure was aging, and small leaks had started appearing. However, the situation worsened dramatically when a tree fell on the house during a storm, causing branches to pierce through the roof. As a result, half of the upper floor and a good portion of the downstairs suffered water damage.
Tony initially contracted a different roofing company to repair the damage, but their attempt to reinstall tiles was poorly executed. Their mistakes only exacerbated the issue, spreading water damage to over half of the house. “Now instead of a third of the house getting water, we’ve got over half the house getting water. Bad news,” Tony explained. Frustrated with this setback, Tony needed a roofing company that could not only repair the roof but also prevent further damage.
Solution
After learning about Reliance Roof Pros through his restoration company, Tony felt reassured by his initial conversation with Matt, the owner. “I met your owner Matt—nice guy… He took the time to get to know me,” said Tony. This interaction gave him confidence in the company’s approach, and he was relieved when Reliance Roof Pros was selected to take over the roofing project.
Reliance Roof Pros began by stripping the roof back down to the plywood to start fresh, uncovering additional structural issues in the process. They replaced weakened boards and rebuilt the roof with care. The team meticulously transitioned Tony’s home from a tile roof to high-quality shingles, addressing the structural changes needed to ensure a solid, long-lasting installation.
The crew, led by Jorge, worked with precision, particularly when reframing parts of the roof and rebuilding the fascia boards. Tony appreciated their expertise, attention to detail, and the confidence they displayed during the installation. “You could tell they had their act together right from the get-go,” Tony recalled. The switch from tile to shingles was a significant decision, and with the right advice, Tony chose top-of-the-line shingles, ensuring durability and improving the overall look of his home.
Reliance Roof Pros went above and beyond by addressing ventilation issues in the attic, retrofitting the roof to meet current building codes. They also corrected problems with the exhaust fans, further enhancing the long-term durability of the roof. Tony was particularly impressed with how thoroughly the team cleaned up after each day’s work, removing nails and debris to prevent any safety hazards. He noted, “The cleanup, which is a big part of all this, was very good… They came around and made sure there weren’t any metal pieces or loose nails.”
Results
Thanks to the efforts of Reliance Roof Pros, Tony now has a new, expertly installed roof that is not only aesthetically pleasing but also built to last. The roof performed well during subsequent rainstorms, and Tony was confident in its durability. “We have a roof that doesn’t leak—no new water coming into the house,” he said. Reliance Roof Pros’ attention to detail, from the quality of the shingles to the improved ventilation and flashing, provided peace of mind for Tony and his family.
Tony’s home underwent a complete transformation, with the new roof elevating the appearance of the entire property. The project also sparked additional home improvements, including repainting the trim and replacing the front door, as the new roof set a higher standard for the home’s overall appearance. As Tony humorously remarked, “The house looks like it’s wearing a tuxedo, but the shirt’s wrinkled,” referencing the need to bring the rest of the house up to the standard of the new roof.
The exceptional service Tony received extended beyond the installation. He opted for Reliance Roof Pros’ ongoing maintenance services, ensuring his roof would be maintained and any potential issues promptly addressed. This comprehensive, long-term solution gave Tony the confidence that his roof would remain in top condition for years to come. “I needed somebody that was going to be there for us from now until we sell the place,” Tony stated, highlighting the importance of their maintenance commitment.
Reliance Roof Pros provided a thorough, professional roofing solution for Tony after a storm caused major damage to his home. Through a combination of expert craftsmanship, top-quality materials, and excellent customer service, the team not only repaired and improved Tony’s roof but also restored his trust in the process. For anyone in need of a reliable, long-term roofing solution, Reliance Roof Pros is the clear choice.
Tony’s final word on the project: “Reliance Roof Pros is a great company. They’re the best company for your roof and your roofing needs now and in the future.”
Recent Comments