Top Rated Roofing Company in Oregon City, OR
At Reliance Roof Pros, we have eliminated the #1 cause of frustration and complaints when it comes to roof replacement and repair—the salespeople.
You read that correctly. At Reliance Roof Pros, we do not employ Salespeople.
Based on interactions and feedback from hundreds of homeowners like you, you told us that you oftentimes felt uncomfortable dealing with salespeople. You didn’t really know if you could trust the salesperson you were dealing with because of the inherent conflict of interest that occurs when the salesperson gets paid based on how much you buy.
By Eliminating Salespeople We’ve Eliminated Homeowner’s Biggest Roofing Concerns Like:
1. Overspending
Since Reliance Roof Pros Technicians do not get paid based on how much you spend, there is no incentive to sell you more than what you need.
Simply put, the recommendations you receive from Reliance Roof Pros will address your roof’s needs and your goal, nothing more.
If a simply and basic repair is what your roof needs right now, then that’s what will be recommended. Actually, if your roof doesn’t need any work at all, you’ll receive that recommendation as well.
2. Surprise charges presented after the project has started
One of the most prevalent “trick of the roofing trade” is to provide the lowest initial quote to you to buy.
However, once the project starts and the roof has been torn off of your home, the contractor has the ability to surprise you with news that they have encountered “unforeseen problems and issues” that must be addressed, at an additional cost of course, of which the salesperson gets a commission.
There is no benefit to a salesperson to thoroughly inspect your home to determine the full scope of the work because of the increased risk of no longer being the lowest quote. Since the salesperson is more concerned about their commissions than providing you with a complete and transparent diagnosis of your roofing problem, it is in the salesperson’s best interest to leave out important details that can cause their quotes to be higher than their competition’s quotes.
At Reliance Roof Pros, we provide you wish the industry’s most detailed proposal. Our Roof Technicians thoroughly inspect and photograph your roof, attic, and overall building envelope to determine exactly what is occurring with your roof. Then we provide you wish the findings, educate you on exactly what is happening with your roof, and then work with you to design a solution that meets your need and budget.
3. Overselling the installation crew’s abilities to deliver
The job of the salesperson is to sell the project.
Unfortunately, the fulfillment of the project is often seen as the responsibility of a different division of the company. This is why the salesperson often is no longer seen or involved once the contract is signed.
At reliance Roof Pros, our Roof Technicians are fully trained to accurately diagnose a problem and specify what is needed on the production side. They are involved every step of the way to ensure that what is agreed upon by you and the technician is exactly what is installed and provided.
Client Reviews
A Cautionary Tale: Understanding Roofing Warranties and Workmanship*When investing in a new roof, it's essential to understand the warranty and workmanship guarantees provided by the roofing company. Our experience with Cooper Mountain Roofing, now operating under new ownership, has been a costly and frustrating lesson.In 2017, we had our roof installed by Cooper Mountain Roofing, with a supposed 30-year shingle warranty and a 10-year warranty on materials and workmanship. However, as we later discovered, the 10-year warranty only covered materials and defective items, not workmanship.Fast-forward to almost seven years later, when we noticed soft spots and moss growth on our roof. We contacted Cooper Mountain Roofing (reliance roofing pros) expecting them to honor their warranty. Instead, we were told that the company had changed ownership and that they would send someone to inspect our roof.The inspector, Casey, identified microbial growth in the north corner of our home, a disconnected vent in the bathroom, and inadequate exhaust vents. However, he claimed to have found no soft spots. We were then visited by Matt, who repeated the inspection and found the same issues, including soft spots. I was told I didn't need a new roof ( with multiple soft spots, microbial growth, delaminated ply board, etc!!??) instead I could call an environmental company and have it treated and sealed. However, THEY would definitely fix the bathroom vent.Matt then shared a story about a 90-year-old man who had a similar issue, which wasn't their company's fault due to the house's unusual slope. However, they still chose to replace the entire roof to keep the customer happy. We were led to believe that they would take similar action to resolve our issue.However, after reviewing our contract, we realized that the warranty DID cover faulty materials, and the contract specifically stated that they had connected the vent and performed all necessary work (NOPE). We were confused as to why we were being charged $400-$500 to fix the vents, which they had initially agreed to fix.The experience has left us disappointed and wary of the company's business practices. We urge others to be cautious when dealing with Cooper Mountain Roofing, especially given their change in ownership. It's essential to carefully review contracts and warranties, ask about workmanship guarantees, and seek multiple estimates before making a decision. Also, make sure that you matter to the roofers you choose. They call you back and have clear communication.In hindsight, we realize that the 10-year warranty was essentially worthless, and the company's focus on materials rather than workmanship was a red flag. We hope that our story will serve as a warning to others, emphasizing the importance of doing thorough research and due diligence when selecting a roofing company.
Please do yourself a favor and make sure you understand that there is no warranty NO MATTER , how much extra they have you pay for said warranty, when something goes wrong they send the “best guy “ Matt out there who explains things to your wife and makes Her believe that things will be taken care of, and we needed more ventilation as they didn’t put enough in when it was done, only to do a real good slight of hand and backspin while telling me something completely different than what was said to Her. We purchased a 30 year roof with a 10 year warranty, been about 7 and what a surprise we are having soft spots and moisture issues / damaged ventilation from when they were up there and were the only ones up there and moisture issues from not having enough intake vents, we were told we would be taken care of but got shrugged off and missed appointments that they set and no call backs then get some quote for something that he told my wife he would take care of but then you call and he sends me a quote for almost 500.. So we had the roof done and while in process we’re told oh it is so bad it needs all new, so we do it and now that 30 year roof is a 7 and here we are with microbial growth on the inside and soft spots in something that was supposed to make it for 30 years and barely has made it 7. PLEASE BE AWARE!!
As one of the top real estate agents in all of Oregon (ranked #2 as of time of this writing), and one of the partners at the biggest real estate brokerage in Oregon (Premiere Property Group with 1300+ agents across 17 offices), I, of course, know, work with and recommend many many roofers. However, when it came time to do a full roof replacement at my own personal residence, as you can imagine, the question of who to use became very personal and important, in a way like never before. For that reason, I leaned heavily on my go-to home inspector of 13 years, Jon Nichols, of House Detectives. He quickly and without hesitation recommended Reliance Roof Pros. From the moment I called them, everything was immediately better. You see, unfortunately, I had waited too long and my roof had sprung a leak in the middle of winter. That same day Matt sent Jacob to my house to tarp multiple problem spots on my aging roof. They charged nothing for that service and immediately started working on a plan and quote. I did get two other comparison quotes and Reliance was priced very fairly compared to others with far less of the stellar reputation than they have. They were easy to work with, went above and beyond in every way, even painting various materials to match my black roof, including the stainless steal hooks at the top of the roof. I had Jon my home inspector over to preview their work at multiple times throughout the process and each time he was blown away with the level of care, detail and workmanship. That says everything as he sees more roofs (good, bad and ugly) in a month than most people see in a lifetime. I can't say enough about the entire team at Reliance Roof Pros! Matt, Carlos, Jorge, Jacob and so many more were a dream to work with and did everything better than I could have ever hoped or imagined. This is the only roofing company I will ever recommend moving forward.
Great experience, very responsive and good communication. Happy with the cost. All the work was completed as agreed and within one day. We would definitely use them again!
I hired Reliance Roof Pros / Cooper Mountain to evaluate our roof and add some venting. They were on time, honest, and quoted me a fair price. They were timely and very efficient. Highly recommend.
I had Reliance Roof Pros repair some leaks on my roof. Hervic came by, completed a thorough inspection, provided pictures and quoted me on options to get the necessary work done. I hired them and Hervic followed through to the end of the job to make sure everything was good and I was completely satisfied with the work. They did a great job and I will hire them again for other roof work.
I had a skylight start leaking after owning the home for 20 seasons and re-roofing the home myself w help from my father. Skylight is possibly beyond my ability? From the second I met Juan from Reliance Roof Pros I immediately felt comfortable with the professionalism, work ethic and it was obvious the experience and know-how was there. I figured this would take the better part of the day between selectively removing comp roofing material, replacing the skylight, weather-proofing/flashing the skylight and replacing the shingles. I could not fathom Juan could be finishing in roughly 3 hours + or -. I went up on the roof to take a look. The skylight looked great, new flashing was visible and the new shingles were a perfect match where it was actually hard to see which comp sections were removed and replaced. Price is good, work is great, communication was great and in an age where people taking pride in their work seems more and more rare, Reliance Roof Pro exudes pride and professionalism. A+++ on top of 5 star review.
Incredible work by Reliance Roof! Very professional, organized, good communication, and extremely hard working. I am very satisfied with my new amazing Presidential roof! I would highly recommend this company!
We had a tree fall on our house and needed a new roof and some structural repair. Casey and Ginsley and the entire roofing crew were great to work with. The estimate was quick, extremely thorough, and not oversold or pressured, and it made us want to work with them rather than our other bids, even though all the bids came in about the same. We weren't disappointed. Everything was handled so smoothly and professionally, including clean up. We needed a bunch of new plywood due to rot and the project went past their timeline by a day due to that - totally understandable - AND they came on a SATURDAY in the rain and made sure the job got finished. They were understanding about working with insurance and wait time on funds disbursement as well. It's a bonus that the shingles are made right here and for our wet and mossy climate. The roof looks beautiful!
I'm glade I hired Matt and he's crew to do my roof Matt the owner was very easy to work with hes crew was polite and good workers they kept the area clean threw the whole process they did everything that I had in mind the way that I wanted i would recommend anyone that needs their roof done to hire Reliance Roof Pros it will be worth your time and money if i can give them 10 stars i would
We chose Reliance Roof Pros because of Matt, the owner. His integrity and service-oriented focus are genuine. The roofing crew was hard working and our new roof is awesome. This new roof is high quality and looks beautiful. Highly recommended!
Wouldn't feel comfortable referring anyone else. Knows more than any other roofer I've come in contact with. Easy to see why he is 5 star rated. Thank you Reliance!
We have a large shake roof that is well over 30 years old. The roof is definitely showing its age and I expected to need a full replacement in the near future. After a referral to Reliance Roof Pros, got in contacted with Matt, the owner, and set up a time for an inspection and probable estimate.Matt arrived exactly on time. Before the inspection he described his comprehensive technique for cedar roof evaluation, and we also briefly discussed goals and factors affecting a roofing decision. Matt is a good communicator and clearly knows his stuff. After an inspection lasting roughly a half hour Matt came back in with the unexpected good news that the roof was really in very good shape, he could see no significant problems with any shakes, and could not recommend that any work be done at the time.Needless to say I was impressed with Matt’s honesty and straightforward evaluation, and really appreciated the complete avoidance of unwarranted sales pressure. For future reference and planning I did request a rough cost estimate for replacement and got that back quite promptly from Matt.Bottom line is that I would highly recommend that Matt and Reliance Roof Pros be contacted when looking for a roofing contractor.
Recently I had my roof repaired and the shingles replaced by Reliance Roof Pros. The owner Matt Krill was very responsive to my needs. I am selling this older house and wanted to ensure it was up to code and would meet the needs of the purchaser for the next 20 years. He was right on time for his appointment and his professionalism immediately evident. He provided a very comprehensive quote only after he inspected the roof from both the interior and the exterior. He re-arranged his schedule to meet my needs and the work was impeccable. He called me during the middle of the repairs to let me know of a few additional repair issues that were needed once the shingles were removed. The finished project looks fantastic and the value provided was impressive.I had 4 other quotes provided by other contractors. I am convinced that the work they would have provided would not have withstood the test of time. The few dollars extra I spent with Matt was well worth the piece of mind.
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